At Pomelolamp, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return policy below for details.
- Eligibility for Returns
Items must be returned within [30 days] of receiving your order.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required to process your return.
- Non-Returnable Items
The following items are not eligible for return:
Items purchased on final sale or with a clearance discount.
Custom or personalized products.
Damaged items caused by misuse, improper handling, or accidents.
- Return Process
To initiate a return, please follow these steps:
Contact our Customer Support team at xiaoyouqingdiao@outlook.com with your order details and the reason for your return.
Once your return request is approved, we will provide instructions on how to ship the item back to us.
Ship the item to the address provided, ensuring it is properly packaged to avoid damage during transit.
- Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 days and automatically applied to your original payment method.
- Exchanges
If you wish to exchange an item, please contact xiaoyouqingdiao@outlook.com to arrange an exchange process.
Exchanges are subject to product availability.
- Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or incorrect.
If the return is due to our error (e.g., defective or wrong item), we will cover the return shipping costs.
- Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of receiving your order. Include photos of the damage or defect along with your order details. We will work with you to resolve the issue promptly.